Terms & Conditions

Effective Date: 1 October 2025

1. Introduction

Welcome to Cool Cats Refrigeration & Air-Conditioning (“we”, “us”, or “our”). By accessing or using our website, booking form, or any related services, you agree to these Terms & Conditions. Please read them carefully before proceeding.

2. Services

We provide refrigeration and air-conditioning installation, repair, and maintenance services across Hoedspruit, Kampersrus, and surrounding areas. All bookings are subject to confirmation and availability.

3. Quotations & Payments

• All quotations are valid for 14 days from the date of issue.
• Work commences only after written acceptance of the quotation and payment of any required deposit.
• Final payment is due upon completion unless otherwise agreed in writing.

4. Cancellations & Rescheduling

• Bookings may be rescheduled up to 24 hours before the appointment without penalty.
• Same-day cancellations may incur a call-out fee.
• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g. weather, emergencies, or equipment issues).

5. Warranty & Liability

• All workmanship carries a 3-month limited warranty unless otherwise stated.
• Manufacturer warranties apply to parts and equipment as per supplier terms.
• We are not liable for damages resulting from misuse, neglect, or unauthorised repairs.

6. Privacy & Data Protection

We comply with the Protection of Personal Information Act (POPIA). Your data is collected only for service delivery, communication, and invoicing purposes. For details on how we process your data, please refer to our Privacy Policy.

7. Website Use

This website and its content are provided for informational and booking purposes only. You agree not to misuse or attempt to compromise the security of this site.

8. Limitation of Liability

While we strive for accuracy and reliability, we make no guarantees regarding the completeness or performance of our website. We are not responsible for losses resulting from website errors, downtime, or unauthorised use.

9. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will take effect upon publication on this website. Continued use of our services after changes means you accept the revised terms.

10. Contact Information

For questions about these Terms & Conditions, please contact us at:
Email: info@coolcatsrefrigeration.co.za
Phone: +27 XX XXX XXXX
Address: Kampersrus AH, Limpopo, South Africa

Thank you for choosing Cool Cats Refrigeration & Air-Conditioning.

Privacy Policy

Effective Date: 1 October 2025

1. Introduction

Cool Cats Refrigeration & Air-Conditioning (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make bookings, or contact us for services. We comply with the Protection of Personal Information Act (POPIA) and other relevant South African laws.

2. Information We Collect

We may collect the following types of information:

• Personal details: Name, contact number, email address, and physical address.
• Booking information: Details about requested services, appointment times, and locations.
• Payment information: Transaction details processed through secure third-party platforms (we do not store card details).
• Website data: Cookies, IP address, and browser data used to improve site functionality and performance.

3. How We Use Your Information

Your personal information may be used to:

• Confirm and manage service bookings.
• Communicate about quotes, invoices, and service updates.
• Improve our website and customer experience.
• Comply with legal and tax obligations.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only with trusted service providers (such as payment processors or IT support) when required to deliver our services — under strict confidentiality agreements.

5. Data Retention

We retain your information only for as long as necessary to fulfil the purposes stated above or as required by law. When data is no longer needed, it is securely deleted or anonymised.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You may accept or decline non-essential cookies in accordance with our Cookie Policy.

7. Data Security

We take appropriate technical and organisational measures to safeguard your information from loss, misuse, unauthorised access, or disclosure.

8. Your Rights

Under POPIA, you have the right to:

• Access and request a copy of your personal information.
• Request correction or deletion of inaccurate data.
• Withdraw consent for direct marketing communications.
• Lodge a complaint with the Information Regulator (South Africa).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of these external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will take effect once posted on this page. Please review this policy regularly to stay informed.

11. Contact Us

For privacy-related enquiries or requests, please contact us at:
Email: info@coolcatsrefrigeration.co.za
Phone: +27 82 555 3393
Address: Kampersrus AH, Limpopo, South Africa

Thank you for trusting Cool Cats Refrigeration & Air-Conditioning with your personal information.